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 Q: Who typically pays for our services?
​A: In most cases, all of the remediation services that we provide are covered by your homeowners' insurance or property insurance. Sensitive Solutions will work directly with your insurance company once a claim has been opened. By us working directly with them, this will save you time and energy, especially if your situation involves a loss of a loved one.

In the event you are not covered by insurance, we offer a free estimate at no obligation, so you can plan accordingly. Sensitive Solutions will work out payment plans/options to work with your budget.
We offer a variety of payment options including:

• Cash payment discounts
• Credit card
• Flexible Payment plan options 

There are also several victim assistance programs available on our Resources page.
 
We offer a free no obligation estimate, after assessing the incident in person.

Q: How does a crime scene/trauma cleanup work?
A: After the investigation is over and Sensitive Solutions obtains clearance from the investigator / officer, we will set up and begin the cleanup process right away.
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Q: How many technicians will I need?
A: Depending on the severity and nature of the incident. Each situation is different. Usually, we have a minimum of two technicians. When we assess the incident in person, we will have a better understanding of what we will need.

Q: How do you disinfect and sanitize?
​A: We use a three-part system for cleaning and only use EPA registered and approved disinfectants. 

Q: What service areas do you cover?
A: We cover Massachusetts, Southern New Hampshire, Southern Vermont, as well as Northern areas of Connecticut and Rhode Island.

Q: Do you offer free consultation/estimates
A: Yes, We offer free on-site estimates and scope of work.




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